Paving the Pathways
There's a story (sometimes attributed to Christopher Williams) of an architect who designs a cluster of buildings on a university campus. After months of erecting the buildings, the site is nearly finished. The owners compare the results with the estimate, and note that there are no walkways between any of the buildings, and instead, around and between the buildings the architect merely put down a grassy lawn. When asked about it, the architect tells the university that it should commence using the site and he will finish later.
The architect comes back in one year, and then observes the patterns in the grass made by the foot-traffic, and then knows -- better than he could ever have predicted -- where the pathways should go. He knew that the traffic flow could never be anticipated, even if he worked out vast models by analyzing demographics, the class schedules, and dormitory populations. Instead, he made something almost good enough for any case, and let the unpredictable world tell him how to make it perfect for the only case he really has. He looked for the ruts, and then paved the pathways over them.
I think there's a valuable lesson in this story: We shouldn't spend time trying to anticipate what can more easily be made good enough for now and perfect later. Don't prescribe a pathway; give latitude to the people and then describe what they do.
But that kind of approach to solving a problem is anathema to many people. Perhaps they're in the minority -- I don't know. I do know that once a few people smell a problem and start talking about how to fix it, it's hard to convince everyone to wait a while and see if the natural usage near the problem organically suggests a solution. Those who start too early lay a kind of claim to the problem, and everyone who cares about it has to jump in and contribute or else watch it develop without their input. Even if the premature solvers are in the minority, they tend to pull everyone with them. Image the architect in the story watching the some of the builders and landscapers arguing and pointing and demanding to know where to put the pathways; the cement is mixed and they have to put it somewhere before it dries.
Unfortunately, even if the idiom of "paving the pathways" is a problem's best solution, small isolated attempts to solve the problem too early often snowball out of control and force an early, sometimes poor, solution.
